Frequently Asked Questions for Dial Services Migration

As you may be aware, over the past few years most of the major global Telecommunications providers have slowly been withdrawing dial-up services as a result of customer demand for faster, more reliable services via the internet.

Over the years, GXS has maintained a global service for our customers via a number of key providers including AT&T and Verizon. AT&T and Verizon have made the decision to withdraw dial-up globally and as such we are driven to communicate this change to our global customer base and explain the options for continued service to the GXS EDI network (VAN) platforms.

GXS would like to provide the maximum length of time to our customers in order to facilitate the migration to alternative services; however the reality is that we need to balance this window of migration with a prudent contingency, should any extension prove to be absolutely necessary. By maintaining a self-imposed buffer, we are in the position to manage any exceptions in extreme cases without the complexity and uncertainty of liaising with AT&T or Verizon.

If you are using a dial solution to connect in to any of the following services: GXS Tradanet®, MKIII, or GXS Trading Grid Messaging Service (TGMS), these changes will affect you. Even if you are planning to upgrade to an IP-based solution soon, it’s still worth changing to our new dialup numbers as soon as possible so that if your plans are delayed in any way, you have a back-up dialup solution which you already know can work successfully ahead of time.

No

It is possible that your trading partners might also be impacted if they connect to GXS Trading Grid® services via a dial-up solution that is being withdrawn by a 3^rd party vendor. If this is the case your partners should have been notified of this change.

GXS has invested in an alternative GXS owned and maintained dial-up service with a number of regional contact points that can be used to connect to your GXS service.

If you are connecting with an Asynchronous/X28 protocol, you would need to change the phone number within the network/communications configuration within your software. The script that these new numbers follow should have the standard command structure that your existing dial-up numbers use so we don’t expect there to be any need for script changes.

However, if you are using custom-built software or a non-standard modem script then extra configuration could be necessary.

If you are connecting with PPP, you may also need to change the number within your Dial-up Networking settings on the machine itself.

For instructions on re-configuring GXS Software and the Dial-up Networking settings to use our new numbers, please click here.

If you are connecting with an application supported by a 3rd party software provider and are unsure how to change the dialup numbers, please contact your software provider.

Here are the new GXS dial numbers:

GXS are unable to provide local dial support for every country or toll free connectivity; however we have invested in high capacity access points across key European, North American and Asia Pacific locations. Please be aware that changing to the new numbers may result in long distance or international dial charges from your Telecommunications provider.

The service is fully supported globally 24x7x365.

Please contact our Technical team on the following numbers:

• UK +44 (0)870 513 3165, Option 0, Option 1
• USA 1-800-334-2255, Option 0, Option 1
• dial@gxs.com

No, GXS isn’t liable for the charges you incur updating your internal systems. Hopefully any required change will be minor and we believe our customers have sufficient time to affect any required change. If a change is necessary, we would recommend that this would be a good time to consider moving to a more modern connectivity option.

Please contact our Customer Management team to discuss the options available to you:

• UK +44 (0)870 513 3165, Option 0, Option 2
• USA 1-800-334-2255, Option 0, Option 2

It depends on the options you choose. The GXS Customer Management team can outline the costs involved in your chosen connectivity method.

If you are using a GXS product, please click here for detailed instructions.

If you have any problems connecting following these changes, please contact us on the number below.

If you are using an application supported by a 3^rd party product and need assistance configuring the new numbers, please contact your software provider in the first instance. If after consultation with them, you are unable to connect successfully, please contact our Dial Sunset Technical team on the following number:

• UK +44 (0)870 513 3165, Option 0, Option 1
• USA 1-800-334-2255, Option 0, Option 1
• dial@gxs.com

November 1st is the closing date. If you still need to connect to your mailbox after this time, think that this cancellation may be revoked or extended past this date, please change your dialup numbers to the new GXS number(s) as soon as you can. If you are sure that you will no longer need GXS services past this dial closure date, you should not need to make any changes to your connectivity numbers. If in any doubt though, please make the changes.

• Mark III/EDI Express Desktop EDI PPP
• TGMS Desktop EDI PPP
• Desktop EDI Tradanet Asynchronous/X28
• Desktop EDI Tradanet PPP Changes
• Interact for Windows Tradanet Asynchronous/X28
• Tradanet Interact for Windows PPP
• Tradanet Intercept Plus
• Tradanet TrustedLink I PPP