Contact OpenText Business Network here, or call +44 (0)1772 646010

Document Tracking

OpenText Active Documents

Can you quickly identify the number of EDI documents with processing errors over the past eight hours? Have you lost critical payment instructions or purchase orders over the past month? Are you missing deadlines for transmitting order acknowledgements or advance ship notices to your important customers? If so, Active Documents can make the headache go away.

OpenText™ Active Documents enables you to track the status of all of the EDI and XML documents you exchange with your business partners. Each step the document takes in its lifecycle from mapping, encryption, to delivery is recorded, so it eliminates the “black hole” often associated with B2B integration. You can search for a list of all orders, advance ship notices, invoices and payment instructions, and then view the end-to-end lifecycle of any specific document.

Non-technical people in your sales and customer service organisation can use Active Documents to eliminate the daily calls from business users asking you to find the whereabouts of a particular ASN.

  • Configurable Alerts – You can set alerts to be notified in real time on important events. For example, you can be notified when you receive a purchase order from your largest customer, or be reminded when you are about to miss a deadline to send an ASN.
  • Research – Active Documents warehouses all of your EDI and XML transactions from the past several months. So you can run reports to identify all the invoices you transmitted last month. Or you can quickly calculate the pound value of outbound payments made via EDI.
  • Troubleshoot Problems – You can quickly identify all of the EDI and XML documents that had processing errors so that no orders, invoices or payments get lost in translation. OpenText Active Documents automatically reconciles what was sent with functional acknowledgements so that you know where to start.
Contact OpenText GXS

+44 (0)1772 646010

Back to Top