Stanford ROI Study

The Stanford Global Supply Chain Management Forum held a research study on the business and technical impact of B2B outsourcing on a company and its trading community. The goal of this study was to quantify the benefits related to technology, business processes and human resources which have been realised by companies that have outsourced at least a portion of their B2B operations.

The study found significant benefits in B2B outsourcing, including improved business performance, trading partner satisfaction and enhanced B2B capabilities.

The report’s respondent base included companies of all sizes and industries, such as high tech, consumer goods, retail, general manufacturing and financial services. Survey respondents reported the following results:

• Strong ROI – Companies saw 2.5X their ROI on B2B outsourcing investments.
• Competitive Differentiation –B2B outsourcing capabilities often helped companies increase their competitive edge.
• Improved Trading Partner Satisfaction – An average of 62% customer satisfaction improvement was driven by enhanced services, including a 49% time reduction for new B2B connection setup.
• Enhanced B2B Capabilities – Respondents reported an average of 75% improvement in B2B capabilities, 55% improvement in B2B cost predictability, and 41% increase in B2B system availability, DR capability and system redundancy.