GXS Managed Services Growth Continues with 30 New Customers in 2008

Sunbury, United Kingdom — March 4, 2009 — GXS™, a leading provider of business-to-business (B2B) e-commerce solutions, today announced that 30 new customers were signed in 2008 for GXS Managed Services, the company’s B2B outsourcing portfolio of services. Approximately 60 percent of the customer deals were signed by businesses based in North America, with 17 percent in Europe and 23 percent in Asia-Pacific. GXS Managed Services revenue increased 25 percent in 2008 versus 2007. New customers that have selected GXS Managed Services include Accenture, A.C. Moore, Electronic Components International, Gander Mountain, Sempra Energy, Smart Shirts and Swiss Commercial Capital.

GXS Managed Services is GXS’ fastest growing product segment with clients from a variety of vertical industries including retail, consumer products, financial services, manufacturing, high tech, automotive and logistics. The largest vertical markets represented among the new clients signed in 2008 were consumer goods, manufacturing, financial services and retail. GXS has observed a variety of growth indicators and trends in Managed Services including:

  • Revenue growth of 120 percent from 2005 to 2008;
  • Average minimum contract value of more than $1 million for the first time in 2008; and
  • 16 renewals/contract expansions in 2008.

“We signed with GXS to grow our use of B2B e-commerce technologies and to improve the efficiency of our supply and demand chain,” said Adrian Ostman, global IT director of Electronic Components International. “In an economically challenging time, we wanted to minimise our costs while optimising our B2B capabilities and reach. It’s a tall order, but one that GXS is successfully helping us achieve.”

GXS continues to focus and innovate on its B2B outsourcing services. Recently, GXS added a new feature to its Managed Services portfolio called TeamBook. TeamBook is a customer collabouration interface for B2B project and community management.  It provides customers with visibility into their B2B networks and gives them the tools to proactively collabourate on B2B projects, review and monitor performance against service level agreements and dynamically manage trading partner communities. In addition, GXS recently launched a methodology for identifying the total cost of ownership (TCO) of managing a B2B program in-house versus outsourcing to a managed services provider. The GXS TCO methodology presents a framework for companies evaluating the value of managed IT services in today’s economic environment. The model takes into account all costs and resources associated with B2B and provides companies with a detailed cost comparison for in-house versus outsourced B2B e-commerce options.

“GXS Managed Services customers all have unique B2B networks and business challenges, yet they all recognise the cost, time and resource allocation advantages of outsourcing the management of their B2B e-commerce operations to GXS,” said Bobby Patrick, senior vice president of marketing at GXS. “The broad adoption of B2B outsourcing across industries and geographies is a testament to the initial and on-going value delivered by GXS Managed Services, especially in extremely challenging economic conditions.”

GXS Managed Services is a comprehensive B2B outsourcing solution that provides companies with the people, processes and technologies necessary to maintain complex B2B e-commerce programs. With B2B outsourcing from GXS, companies can build and grow B2B networks without making additional investment in hardware, software or human resources. XS has more than 40 years’ experience in B2B e-commerce as well as 20 years’ experience in supporting full-service B2B outsourcing programs. GXS Managed Services customers represent a variety of industries including consumer products, financial services, high tech, manufacturing and retail. More than 200 companies currently use GXS Managed Services around the world, including BB&T, Henkel, Miller Brewing Company, Shinhan Bank, Sun Microsystems and WHSmith. GXS provides customers with world-class B2B program management including trading community management, global supply chain visibility, transaction management, data translation, systems administration and supplier performance reporting.

About GXS
GXS is a leading global provider of B2B e-commerce solutions that simplify and enhance business process integration and collabouration among trading partners.  Organisations worldwide, including more than 70 percent of the Fortune 500, leverage the on-demand services on GXS Trading Grid® to extend supply chain networks, optimise product launches, automate warehouse receiving, manage electronic payments and gain supply chain visibility.  GXS Managed Services, GXS’ B2B outsourcing solution, empowers customers with the expertise, technical infrastructure and program support to conduct B2B e-commerce with trading partners globally.

Based in Gaithersburg, Md., GXS has an extensive global network and has local offices in the Americas, Europe and Asia-Pacific regions.  GXS can be found on the Web at www.gxs.co.uk,  http://blogs.gxs.com and http://twitter.com/gxs.

All products and services mentioned are trademarks of their respective companies.


For further information please contact:

Denise Oakley, Director, Marketing Programmes International GXS
Tel – +44 (0) 1932 776408 / +44 (0) 7768 537 481 Email: denise.oakley@gxs.com