GXS Managed Services is a comprehensive B2B outsourcing service that enables you to automate transactions with your trading community while shielding your company from rapidly changing standards, eliminating manual and duplicative efforts, and enabling a higher level of process integration and business intelligence.

GXS Managed Services can connect you with any trading partner, no matter their location, size, or B2B technical capabilities, through a wide variety of trading community enablement tools and services. GXS enables you to rapidly improve your supply chain visibility and positions your company to meet current and future business needs.

Benefits include:

• Lower B2B Operating Costs—GXS delivers proven results, averaging over 40 percent customer return on investment (ROI), by taking on the resources and expense of managing your B2B objectives.
• Enhanced B2B Capabilities—GXS Managed Services provide immediate access to the GXS Trading Grid, a robust, global B2B platform with over 40,000 trading partners already connected.
• Improve Customer Service and Responsiveness—GXS can help you improve your existing service levels and responsiveness to new requirements. GXS Managed Services B2B experts, combined with the broad range of technology options, can get you connected to your customers and get your products to market faster.
• Focus on Your Core Competency—GXS Managed Services give you a competitive advantage by enabling your company to focus on what it does best—without the distraction of supporting an e-commerce infrastructure.

As a part of the GXS Trading Grid platform, Managed Services offers the technical infrastructure to conduct a global B2B program, including hosted integration services, data translation, transaction visibility, systems administration and robust reporting capabilities. In addition, GXS Managed Services provide you the B2B expertise to deliver world-class B2B program management, trading community management and customer support.

• Mapping and Translation—Business process modeling, protocol mediation, document map creation, network-based translation and change management.
• Trading Community Management—Focused program manager, B2B program planning, trading partner on-boarding, trading community education and communication, and performance scorecards.
• 24/7 Technical Support—Tier 1-3 technical support desk, troubleshooting and problem resolution, self-service web portal and transaction reprocessing.
• Data centre Operations—Application hosting, systems administration, backup and recovery, systems health monitoring, and physical and network security.
• Visibility and Reporting—Account status review, error alerting and reporting, usage reporting, document and acknowledgement tracking, and root cause analysis.

Why GXS Managed Services?

Proven B2B Expertise
No one has more B2B e-commerce outsourcing experience than GXS. GXS has been processing transactions in an outsourced model since 1988 and our expertise in trading partner ramping and implementation derives from the GXS operational team’s utilisation of B2B best practices across over 140 customer operations in production today.

Supply Chain Visibility
You can quickly and effectively increase supply chain visibility and actionable information through three optional services available to GXS Managed Services customers. GXS Order Lifecycle Visibility enables efficient management of the order-to-settlement process between trading partners through deep B2B process functionality, a centralised data store, and the flexibility to model any business process. GXS Logistics Visibility gives customers and suppliers complete status information on all in-transit shipments, including dynamic estimated time of arrival, order quantity roll-up, and reverse pipeline queries. GXS Intelligent Web Forms, the next-generation global forms solution, is a 100 percent web-based application that allows all companies, no matter what size, to automate manual processes with trading partners worldwide.

Leverage the GXS Trading Grid
GXS Managed Services utilise the power of the GXS Trading Grid. GXS Trading Grid is a unique global integration platform that enables and streamlines cross-enterprise business processes. With extreme flexibility and a services-oriented B2B platform, the Trading Grid helps companies automate global trading communities by shielding them from the complexity of rapidly changing standards, eliminating manual and duplicative efforts, and enabling a new level of process integration and business intelligence.

Uptime and Availability
GXS Managed Services are designed to be secure, reliable, and scalable to meet our customers’ growing business needs. Our data centres feature a highly redundant power architecture, which includes uninterruptible power supplies, backed by diesel generators. Data is stored on redundant disk configurations using redundant array of independent disks (RAID). System and content data are backed up regularly and duplicate copies of backups are taken off-site for disaster recovery.

Focused, Proactive Customer Support
GXS Managed Services offer dedicated, proactive customer support to manage and monitor e-commerce transactions across your supply chain. The support team proactively manages transactions all day, every day, utilises Six Sigma quality standards worldwide, and offers a 24x7 help desk to provide assistance.