Expert Operations

GXS Expert℠ Operations is the global process management component of GXS B2B Managed Services, capable of extending your B2B organisation or providing an opportunity to offload the entire management of your 24×7 B2B processes. Expert Operations services allow you to engage GXS as a partner to help manage the day-to-day operations of your B2B e-commerce program including mapping, on-boarding, monitoring and technical support. Our Expert Operations service is flexible. GXS can assume responsibility for an entire complex, multi-national B2B program or handle a smaller subset of selected projects, regions or trading partner relationships. More than 250 customers, including many from the Fortune 500 from around the world, currently trust in GXS Expert Operations.

Expand Capabilities and Reach Without Adding Headcount.

As part of an overall B2B Managed Services engagement, GXS Expert Operations provides your business with the following essential services:

  • GXS B2B Express—Companies of all sises strike the right balance between internal and external project requirements with this simple, easy and cost-effective outsourcing solution.
  • Community Management—GXS performs on-boarding of trading partners such as customers, suppliers, distributors, logistics providers and financial institutions on your behalf.
  • Mapping and Translation—Mapping of data structures from the format of internal applications such as Microsoft Dynamics, SAP or Oracle ERP to the formats required by external trading partners such as EDI (ANSI X12, Tradacoms, EDIFACT), XML and RosettaNet.
  • Production Services—Provides 24×7 end-to-end monitoring of your B2B infrastructure and trading partner communications. Our staff will proactively identify, troubleshoot and resolve exception scenarios.
  • Technical Support—GXS provides 24×7 call centre support, troubleshooting and problem resolution. Support is offered in numerous time zones around the world and in 20 different languages.
  • ERP Integration—GXS will connect your B2B integration infrastructure directly to your ERP application for seamless interoperability with your business partners. We have extensive expertise with integration to SAP, Oracle and other popular ERP systems.
  • Visibility and Reporting—The GXS Active Documents application provides customers with enhanced visibility to B2B transactions. The service consists of error alerting and reporting, usage reporting, document and acknowledgement tracking, and root cause analysis.
  • Data Centre Operations—GXS performs all day-to-day management of the B2B infrastructure, including systems health monitoring, data backups, network management, systems administration, database management and application support.

Manage Your Business Requirements, Not Your Technology

Lower Total Cost of Ownership—GXS will take on the resources and expense of managing your B2B infrastructure. GXS Expert Operations services shields your company from the increasing B2B program complexities, such as connecting new trading partners, changing map requirements, and ongoing hardware and software maintenance.

Keep ERP Projects on Schedule—If you have a major SAP or Oracle upgrade project underway, you may have a need to rewrite and test a considerable number of maps. GXS can help scale up mapping resources quickly to ensure that you meet budget and timeframe requirements for your ERP project.

Improve Customer Service and Responsiveness—GXS can help you improve customer satisfaction. By connecting you with all your customers in their preferred data format, over their preferred communications protocol, in their timeframe you can differentiate yourself as more flexible and responsive than your competition.

Focus on Core Business Objectives—GXS Expert Operations services provides a competitive advantage by enabling your company to focus on what it does best—without the costs and complexities of supporting a B2B e-commerce infrastructure.

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