Welcome to GXS Customer Support

Your e-commerce business solutions are a significant investment in your organisation's success. To capitalise on your investment, you need support that not only maximises the availability of your systems but can also be your partner for the future. You need to ensure that your business systems are as progressive as your business strategy. That's why GXS Customer Support provides you with the breadth and depth of technical expertise, advanced support technologies, and global reach to create a comprehensive support program for both in-house and hosted applications. You get the commitment of our organisation and world-class technology—dedicated to ensuring your success and extending your GXS service and technology investments.

When you contact the GXS Customer Support centre to ask a question or get help, you will experience the value of our single-mindedness:

  • One purpose—to help customers of all sizes, industries and locations succeed
  • One focus—to listen to you and to provide you with meaningful, practical and prompt assistance
Everything we do is dedicated to helping you and your trading partners succeed.
Helpdesk Support
The GXS Customer Support centre —open 24 hours a day, seven days a week.
Regional Support Directories
Regional Directories lists local, in-country Customer Support contacts in dozens of countries.

Look up contact details in your region:

Asia Pacific
Europe
Latin America
North America
Customer Support centre
Contact the central GXS Customer Support centre for all your B2B Network requirements—worldwide.

We are available 24 hours a day, 7 days a week to respond to customer needs.
  • Call us at 1-800-334-2255 or +1-301-251-6510
    • New Implementations – option 1
    • Technical support – option 2
    • Sales – option 3
    • Billing – option 4
Other Services Directory
Support Directories
Talk or Text: Your Time Zone, Your Language
GXS is #1 Breakout Winner in Customer Experience