Non-Stop Customer Commitment

B2B e-Commerce is Non-Stop and So Are We. At GXS, our Non-Stop B2B Commitment spans our technology, people and processes to ensure uninterrupted, high-performance service. We maintain an unprecedented state of readiness 24x7x365 to respond to events, exceptions or requests that may impact our customer’s e-commerce and supply chain operations.

GXS is committed to achieve:

  1. 100% Service Availability GXS infrastructure is designed for non-stop service. GXS Trading Grid Ultra servers and powerful software virtualises processing, storage and networking resources into a centrally-managed computing fabric. GXS Trading Grid Ultra greatly reduces planned and unplanned downtime compared against traditional e-commerce platforms.
  2. Maximum Data Protection Dual-Continent data center design and redundant OC-12 dedicated private network ensure center-to-center asynchronous data replication and true disaster recovery fail-over capabilities, providing a 1-hour or better Recovery Point Objective.
  3. High-Performance Throughput Applications and services in GXS Trading Grid are developed for flexibility, yet tightly coupled for performance and reliability. GXS offers high-performance throughput guarantees for process-intensive managed services — up to 300MBs per hour, per customer.
  4. High-Performance Web-Based Applications on a Global Scale GXS web-based applications are ideal for global trading partner enablement or business process automation. GXS´s response time for dynamic, web-based applications is fast, prevents internet bottlenecks, and ensures consistent performance for users in remote geographies.
  5. Proactive, Continuous Communication Between GXS and Our Customers GXS´s Global Operations Center performs 24×7 Business Activity Monitoring, provides 24×7 technical support services and rapidly notifies customers of system changes that may impact their processing. In the event of service interruption, GXS Managed Services customers are notified via automated alerts as well as individually within 30 minutes.
  6. Worldwide Support In Local Languages GXS has a five-continent footprint, in both industrialised countries and emerging markets, providing physical support and service professionals with direct presence in 20 countries, via a network of partners in 30 additional countries, and support in 15 languages.
  7. Industry Leadership in B2B Research and Development GXS has invested over $200 Million in GXS Trading Grid. Through its exclusive focus on B2B integration and e-commerce services, GXS maintains the largest commitment to research and development throughout the industry. The investment enables GXS to offer dynamically scalable capabilities and virtualised resources and services driving the cutting edge of cloud computing adoption.