Inovis Support Centre

The merger of GXS and Inovis creates the world’s largest B2B integration services provider which can bring exceptional, new innovations to the B2B e-commerce industry. At all times, it is extremely important to the new company, operating under the name of GXS, that we maintain a consistent customer experience for you. Inovis, a GXS company, will continue to fully support all of the Inovis products and services you currently use through the same channels. We appreciate your choosing Inovis as your e-commerce partner, and we recognise our success is directly dependent upon helping you effectively process and manage your e-commerce activities.

You may search through our FAQs, documentation and Knowledge Base prior to logging any Support Request. If you do not find a resolution to match your needs, we encourage you to log a request through our online customer center and reserve the use of the support line for Production Down situations.

As always, we are available 24 hours a day for any emergency or Production Down issue.

Contact Inovis Customer Support—available 24 hours a day, seven days a week.

• To reach Inovis support, call +44 (0)1483 569388 or visit our customer portal. For out of hours support call +1 404 467 3806.