GXS Freeway Support Centre

In addition to the software solution, GXS Freeway will provide configuration, testing, training and on-going telephone support and software maintenance as part of the proposed solution. By utilising PC Anywhere or Radmin remote access software, all support and upgrades can be carried out quickly and efficiently.

GXS Freeway’s support service is available from 8.30am to 5.30pm from Monday to Friday, excluding english bank holidays through dedicated telephone and email services. A unique support reference number is allocated to customers that log a support call, and this reference is used throughout the process of resolving any issue.

Operational support staff are backed by a dedicated technical resource to try and resolve any programming issue as quickly as possible, any on-going issues are escalated to the development and software managers within GXS Freeway. Any issues that cannot be resolved immediately will be advised to the client, including estimated resolution times and proposed actions to investigate and diagnose.

GXS Freeway has an envied reputation for the quality of support services, and is committed to maintaining the highest levels of customer support within the UK.

• FSA – Freeway Support Assistant: http://fsa.fwc.gxs.com
• Email Support: supportpla@gxs.com
• UK based support from 08.30am to 5.30pm, Monday to Friday
• Out of Hours Support is available
• EDI Software Support and Services: 08452 30 30 35
• EDI On-Boarding: 0845 50 50 115