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Case Studies
Customer Success Stories
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- Chrysler
Working with GXS, Chrysler Group, LLC implemented an electronic data interchange (EDI) system to replace the paper-based communications once used to communicate with their smaller suppliers. Chrysler, an automotive giant, is now saving millions of dollars each year by streamlining their processes through GXS solutions.
- Hella
Hella, a leading global automotive parts supplier, wanted to reduce the complexity for its business-to-business (B2B) e-commerce infrastructure and centralise B2B operations to the company’s headquarters in Germany. With GXS Trading Grid®, GXS ensures that Hella can enable any partner and consolidate electronic transactions onto a truly global B2B e-commerce network.
- Honda
Honda Foundry, a division of Honda and one of the leaders in the Japanese auto parts sector, wanted to enhance the efficiency of their business transactions. With Application Integrator, GXS now enables the company to transfer business documents electronically between their back-office systems and between the company and their customers.
- Hutchinson
Hutchinson, a global tier one automotive and aeronautics supplier, wanted to align its systems with the business needs of their global customers whilst remaining in step with changing business models. GXS Trading Grid® Messaging Service (TGMS) enables Hutchinson to enjoy near real-time data exchange of its standard business documents, using any chosen EDI or XML document format, with customers around the world.
- Mitsubishi
Mitsubishi Motors, a leading automotive company, looked to GXS to provide global support to improve the efficiency of the company’s B2B e-commerce operations. The GXS Managed Services environment allows Mitsubishi and their global trading partners to share information seamlessly.
- Gaffney of Tiptree
Gaffney of Tiptree is a family business based in Essex, UK, specialising in the manufacture of party novelties. Gaffney uses GXS Tradanet® Service, a fast, reliable document-exchange service that helps the company achieve its business goals, including inventory management.
- Kodak
Eastman Kodak Company, a global leader in imaging technology, wanted to streamline and connect a variety of business functions, including accounting, production and management, plant maintenance, sales and distribution, in addition to integrating their e-business systems with SAP products. GXS’s Enterprise Gateway provides Kodak with a single system for transactions and business processes.
- Liz Claiborne
Liz Claiborne Inc. a well-known designer and retailer of fashion apparel and accessories, has been a long-time customer of GXS. Over the years, they have implemented a number of GXS products to enhance operations and streamline their supply chain. Liz Claiborne has developed their e-business infrastructure from basic supplier transactions to what is now the most extensive application of B2B integration and EDI in the apparel industry, all with help from GXS.
- Herman Kay
Herman Kay Company Inc., a supplier of men’s and women’s outerwear, needed to enhance their electronic communications, streamline operations and improve the exchange of product information. By using GXS Trading Grid® Messaging Service and Global Product Catalogue, Herman Kay was able to lower transaction costs, speed communications and increase the number of trading partners with access to their style information.
- PHOENIX—The German Pharmaceutical Industry
The German pharmaceutical industry selected GXS to provide the PHOENIX Clearing Service via its Trading Grid®. The PHOENIX service essentially digitises the pharmaceutical industry’s supply chain, translating the myriad in-house data formats used by the many companies within the pharmaceutical community and transmitting trading data using GXS’ Trading Grid Messaging Services.
- Bernard Matthews
Founded over 50 years ago, Bernard Matthews is a privately owned food processing business, and the UK’s leading producer and brand for fresh, chilled and frozen turkey products. The company opted for Tradanet® Service from GXS, a service that enables Bernard Matthews to exchange business documents electronically by supporting electronic trade through various standards and communication protocols, such as XML, EDI and other industry-specific standards.
- Dairy Crest
Dairy Crest, the UK’s leading chilled dairy foods company, wanted to move from an in-house B2B electronic trading model to one based on outsourced managed services. Dairy Crest selected GXS Managed Services, a comprehensive B2B business process outsourcing service providing hosted B2B integration capabilities in the cloud. GXS Managed Services shields Dairy Crest from increasing B2B programme complexities, such as connecting new trading partners, changing map requirements, and on-going hardware and software maintenance.
- Daniels Group
Daniels Group mission is to make chilled, fresh, natural foods without compromising taste. Its brands include New Covent Garden Food Company, Johnsons Juice products and Farmhouse Fare. Daniels Group is a casebook example of a company that depends on electronic trading with its major customers but does not have its own in-house dedicated EDI team. The company relies on the capability of GXS Trading Grid® to manage the variety of different EDI and AS2 formats and to provide a seamless interface to the company’s ERP application.
- Organic Farm Foods
Organic Farm Foods is the UK’s largest importer and distributor of organic fresh fruit, salad and vegetables, selling 9,000 tons of produce each year. Organic Farm Foods opted to digitise the exchange of supermarket sales orders, projections, invoices and depot entry codes using Desktop EDI™, a PC-based solution from GXS. Desktop EDI enables small and medium businesses to trade electronically by offering EDI-translation and business document management capabilities.
- Poupart
Poupart, fast-growing UK based fruit wholesaler, wanted a scalable B2B Infrastructure that would allow the company to grow steadily, expand its trading partners whilst cutting any unnecessary costs from their supply chain. With GXS Trading Grid®, Poupart is able to sustain a business model that depends on sourcing from distant geographies while maintaining the ability to react as swiftly as possible to local market demand.
- Tangmere Airfield Nurseries
Tangmere Airfield Nurseries Ltd is a leading European pepper grower, based near the market town of Chichester in West Sussex, England, with further large areas of glass in both Somerset in the UK and Spain. Tangmere has adopted GXS Trading Grid® as its standard platform for B2B e-commerce. GXS Trading Grid is helping Tangmere keep pace with the B2B requirements of a rapidly growing business that is continuing to expand and trade electronically with more and more UK supermarket chains.
- Royal Bank of Canada (RBC)
RBC has grown to become the premier bank and largest financial institution in Canada. They needed real-time visibility of their transactions to free up work time and reduce costs. GXS Managed Services provides a secure, seamless and expertly-run e-commerce environment.
- Shinhan Bank
Shinhan Financial Group Co. Ltd. is Korea’s first financial holding company that delivers comprehensive financial solutions through a powerful One-Portal network. GXS Managed Services enables Shinhan Bank to introduce new services, such as global cash management and supply chain finance, to their customers.
High-Tech & Manufacturing
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- ArcelorMittal
ArcelorMittal, the world’s leading steel company and long-standing customer of GXS Trading Grid®, wanted to migrate from a plethora of point to point connections with individual trading partners to one single, seamless B2B network solution. ArcelorMittal took the decision to outsource the management of their EDI network to GXS. Outsourcing a patchwork of different, fragmented B2B trading networks via GXS Managed Services takes away the need to maintain low-level expertise in B2B technology in-house and provides efficiency improvements that make core business processes smoother and more reliable.
- BSteel
Bsteel is the IT business unit of Shanghai-based Baosteel Group, the largest iron and steel producer in China. They deploy and manage Baosteel’s global B2B e-commerce strategies. Using GXS Enterprise Gateway and Trading Grid Messaging Service solutions Bsteel provides a unified platform for integrating Baosteel’s internal business units, customers and suppliers around the world to support data gathering, translation and integration into their forecast to payment supply chain execution.
- CNH
CNH Global N.V. is a world leader in the agricultural and construction equipment businesses. The company has a very complex B2B network with approximately 11,300 dealers in 170 countries, more than 300 transportation carriers, over 10,000 parts, along with worldwide suppliers and 40 manufacturing facilities located throughout Europe, North America, Latin America, and Asia. Partnering with GXS, CNH has been able to expand its B2B capabilities on a global scale and gain real-time communications and monitoring capabilities. Within a two year timeframe, GXS enabled CNH to go from managing 50 thousand document transactions per month to over 500 thousand documents per month.
- Duradiamond
Established over 15 years ago, Duradiamond was initially set up by John Clark Senior and John Clark Junior to service the engineering sector with diamond tools. Duradiamond uses GXS’ TradeWebSM, which allows the company to exchange documents using the Internet and EDI.
- Finnforest
Part of the Metsäliitto Group comprising approximately 130,000 private Finnish land owners, Finnforest is a leading supplier of eco-efficient wood based products, systems and solutions. Finnforest has adopted GXS Trading Grid® as its standard platform for exchanging electronic orders, invoices, delivery notes, ASNs (Advance Ship Notices) and credit notes with suppliers and customers.
- Infineon Technologies
Infineon Technologies, a leading semiconductor supplier to the automotive industry, wanted to put in place a B2B infrastructure delivering solutions that enable logistics and order management. With GXS Trading Grid® Messaging Service Infineon Technologies are able operate a stable and secure customer-facing supply chain supported by the continuous flow of sales, shipment and payment information within and between organisations.
- Osram
Based in Munich, Germany, Osram GmbH employs more than 40,000 employees globally and is one of the top two automotive lighting manufacturers in the world. As a long term EDI Express customer, available on the suite of offerings on GXS’ Trading Grid®, Osram can offer integration to all electronically enabled trading partners.
- Rohm and Haas
Rohm and Haas Company is a specialty materials company in the US owned by DOW, whose reported revenues are $57.5B. They wanted to eliminate the unnecessarily high operational costs and supplier management challenges within manual invoice processing. Their GXS solution provides their trading partners with a web-based, self-service portal for creating and managing electronic invoices.
- Russell Hobbs
Russell Hobbs, a market-leading pioneer of small appliance brands, needed its B2B electronic commerce to cater to the varying demands and geographic location of its retailers, with a key requirement of scalability and the ability to manage large volumes of product orders across many different lines. With GXS Trading Grid® Russell Hobbs has become an Active Business that can send and receive information in any format and via any method preferred by its customers without creating a technology challenge or costly support burden for the business.
- Thomson Consumer Electronics
Thomson Consumer Electronics is the Americas’ subsidiary of Thomson Multimedia, the world’s fourth largest consumer electronics company, with 56,000 employees at 38 facilities worldwide and annual sales of more than £5 billion. Thomson is outsourcing its electronic data interchange (EDI) and an extranet site to GXS in an effort expected to save the electronics giant £3 million during the next four years.
- DSGi
DSG international plc (DSGi), one of Europe’s leading electronic retailers, needed to streamline communications with hundreds of suppliers in order to keep up with customer demand. They turned to GXS to help improve communications, speed processes and increase efficiency in their dealings with suppliers.
- Ocado
Backed by the John Lewis Partnership (JLP) and in partnership with Waitrose, Ocado is an online grocery service built from a blank sheet of paper. Ocado decided to outsource all of its e-commerce needs to GXS, via its Managed Services. GXS Managed Services is a powerful suite of services that effectively allows Ocado to scale quickly and gain significant competitive advantage in the e-commerce marketplace.
- Siren Furniture
Siren Furniture, a specialised furniture wholesaler, needed to find a way to manage its supply chain more efficiently. With GXS Desktop EDI connecting Siren Furniture to the GXS Trading Grid they are able to receive orders electronically from major customers, process them quickly and send invoices in an efficient and timely manner. GXS is helping Siren to become an Active Business that remains agile in relation to its principal customer, able to operate a customer-facing supply chain with a continuous flow of sales, shipment and payment information between Siren and their customers.
- Supply Direct
Supply Direct, a contract caterer, supplying the NHS and schools with a comprehensive ‘one stop shop’ solution to often complex and demanding catering requirements. The company’s business objective is to offer a cost effective management system that reflects the growing trend towards controlling the entire catering process in-house. The challenge the company faced was how to achieve this effectively and efficiently. With B2B software from GXS, Supply Direct have put in place a flexible and easy-to-use system that enables a company to accomplish any-to-any data transformation and rapidly set up trading and other business partners to participate in today’s e-commerce marketplace.
- Video Case Study: Supply Direct
Supported by GXS, Supply Direct now has a flexible and easy-to-use solution enabling the company to do any-to-any data transformation and rapidly set up trading partners to participate in today’s B2B e-commerce marketplace.
- Tesco
Tesco, the U.K.’s largest retailer and sixth largest retailer worldwide, sends and receives more than 1,000,000 documents per month, 42,000 of which were processed on paper. They wanted to reduce their paper-based documents even further, and selected GXS Trading Grid®’s automation and community enablement services to do so.
- The Co-operative
The Co-operative, the UK’s fifth largest retailer, needed a flexible and scalable trading network that could adapt to a changing business environment, following the acquisition of a rival supermarket chain. With GXS Trading Grid® The Co-operative is able to maintain a supply chain supported by uninterrupted, continuous flow of sales, shipment and payment information between organisations. The Co-operative can send and receive information in any format and via any method preferred by the trading partner in question, without creating a technology challenge or costly support burden for the business.
- WHSmith
WHSmith is one of the UK’s largest retailers who has been a long-term user of a number of EDI translation and transmission solutions from GXS to deliver their e-business strategy. More recently, WHSmith also decided to consolidate their e-commerce activities using GXS Managed Services.
Trade & Transportation
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- FedEx
FedEx Corp., a premier global transportation provider, wanted to provide a single gateway to support all of their e-commerce transactions. They implemented a customised GXS solution to enable data exchange between computers of any platform at any time using any communication protocol.
- Royal Mail
Royal Mail, Parcelforce Worldwide and the Post Office branches use GXS Enterprise Gateway to share product catalogs, customer details, invoices and parcel tracking data between its own systems and external trading partners. EDI and XML transactions are exchanged with over 1000 trading partners and the Royal Mail’s SAP and Siebel systems.
- Schenker
Schenker A/S is one of the world’s leading providers of integrated logistics services. The company has worked with GXS for over a decade, continually developing and improving their service to customers and trading partners. To address their new challenges, GXS can help them deliver new capabilities to market within short turnaround periods, which is of crucial importance to Schenker in terms of new business development.
- TMF Operating
TMF Operating is a division of Brambles Industries, the £3 billion group that also owns CHEP, the leading provider of pallet and container leasing; Recall, the records management services and Cleanaway, the waste management services company. TMF Operating selected GXS’ Trading Grid® Messaging Services, part of the suite of offerings available on GXS’ Trading Grid, to reap the benefits of EDI across the business.
