Customer Case Studies
 
retail
 
Retail

 Best Buy
As North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances, Best Buy depend on accurate and consistent data from their suppliers. Having found that 30 - 60% of the item data in their master files contained errors they have embraced data synchronisation and chosen GXS as their Product Data Quality (PDQ) Solution.
 
 Dixons Group plc
One of Europe ’s leading consumer electronic retailers, Dixons sought a means to improve communications, speed processes and increase efficiency in its dealings with suppliers.
 
 J.C. Penney Company, Inc.
One of the U.S ’s largest department store, drugstore and catalog retailers, J.C. Penney turned to GXS to enable the retailer to track shipments using scanning technology, label shipments with barcodes and send Advance Ship Notices (ASNs).
 
 Ocado
With grocery service available to 6.24 million households, this leading online European food retailer decided to outsource all of its e-commerce needs to enable it to scale quickly and gain significant competitive advantage in the e-commerce marketplace.
   
 Tesco
Tesco, the U.K. ’s largest retailer and sixth largest retailer worldwide, sends and receives more than 1,000,000 documents per month, 42,000 of which were processed on paper. They wanted to reduce their paper-based documents even further, and selected GXS Trading Grid®’s automation and community enablement services to do so.
 
 WH Smith
WH Smith is one of the UK's largest retailers, with 543 high street stores and 203 retail units in 129 airports and train stations. WH Smith introduced GXS Managed Services because it helped increase the speed at which the business could operate, streamlining and enhancing services in a number of operational areas.
retail
 
Consumer Products

 Beef and Blooms
As supplier to one of the largest hardlines companies in the world, this Hawaiian nursery needed to implement a robust and affordable data synchronisation solution.
 
 Eastman Kodak Company
This global leader in photography, imaging and scanning was searching for a solution that could provide a complete B2B integration solution combining services with fully SAP-certified products.
 
 Gaffney of Tiptree
When leading retailers asked this family-owned manufacturer of party novelties to use EDI, they saw it as a way to streamline business operations as well.
 
 Herman Kay
Located in New York, Herman Kay provides a wide selection of outerwear for women and men. By using Trading Grid Messaging Service and Global Product Catalogue, Herman Kay was able to lower transaction costs, speed communications and increase the number of trading partners with access to its style information.
 
 Liz Claiborne
 Liz Claiborne apparel and accessories are available at more than 22,000 different retail locations throughout the world. Whether supplier or customer, large or small, local or international, Liz Claiborne must communicate seamlessly with all its trading partners and maintain agility to continuously add new partners to its supply chain.
 
 Monarch Towel Company
Monarch Towel Company is a robe and towel distributor based in New Jersey that offers robes, towels and slippers that combine exacting manufacturing with high-quality materials designed primarily for hotel use. Using Trading Grid Messaging Service, Monarch Towel Company was able to go international by serving as a logistics warehouse for a Brazilian factory.
retail
 
Food & Beverage

 Authentic Food Company (AFC)
The Authentic Food Company (AFC) turned to GXS Product Data Quality (PDQ) solutions to help streamline its product data management processes and realized substantial time savings, increased productivity, faster decision making, and accelerated new product introductions.
 
 Bernard Matthews
Because this privately owned food processing business is both global and growing rapidly, it needed to improve efficiency through EDI communications with its customers.
 
 Coca-Cola Amatil
Producing over 1,450 million litres of beverage products a year, Coca-Cola Amatil supplies around 114,000 customers from large supermarket chains to small corner stores. In order to provide better service, Coca-Cola Amatil turned to GXS for a fully outsourced e-commerce solution.
 
PDF Daniels Group
Daniels Group is a fast growing provider of Chilled Fresh Natural Foods with well known brands include New Covent Garden Food Company, Johnsons Juice Products and Farmhouse Fare. Daniels introduced GXS Trading Grid® to manage all their EDI business whilst providing a seamless interface to the company’s ERP application.
 
 J.O.Sims
As a fresh produce importer, grower and food ingredient supplier, J.O. Sims serves major retailers, fresh produce markets and food manufacturers. The U.K. company needed a system that would automatically handle orders, but that would be easy to learn and use.
 
 Organic Farm Foods
With a policy of on-going investment in IT, and constant focus on ways to cut costs and improve efficiency across the supply chain, U.K. based Organic Farm Foods is a pioneer in technology initiatives within the fresh produce industry.
 
 R & R Ice Cream
Using GXS Product Data Quality (PDQ) solutions, R & R Ice Cream have ensured that their data is fully cleansed and GDS compliant.
retail
 
Automotive

 Mitsubishi Motors
Headquartered in Tokyo, Mitsubishi Motors is a leading manufacturer and distributor of cars and quality replacement parts. Mitsubishi automobiles are manufactured in multiple countries and Mitsubishi Motors products are sold in more than 170 countries throughout the world.
 
 Chrysler
Even though the automaker ’s large suppliers were using EDI, it would take weeks to process some orders because small suppliers still relied on paper. Chrysler needed an inexpensive EDI solution for small, low-volume suppliers.
 
 EGR
EGR, a global manufacturer and supplier of automotive parts needed a way to improve the efficiency within its supply chain, especially the timing of production and deliveries.
 
 Honda
Intensifying pressure from overseas was pressuring Honda Foundry, a division of the Japanese automotive giant, to enhance the efficiency of its business transactions by eliminating manual processes and increasing its capacity to handle business documents.
Hi Tech
 
High Tech & Manufacturing

 Bsteel
Bsteel is the IT business unit of Shanghai-based Baosteel Group, the largest iron and steel producer in China. They deploy and manage Baosteel ’s global B2B e-commerce strategies. Using GXS Enterprise Gateway and Trading Grid Messaging Service solutions Bsteel provides a unified platform for integrating Baosteel’s internal business units, customers and suppliers around the world to support data gathering, translation and integration into their forecast to payment supply chain execution.
 
 Duradiamond
A specialty tools and equipment manufacturer responded to a customer ’s request for EDI—and found even more advantages in its own operations.
 
 EdgeCraft
This private manufacturer of kitchen and commercial products easily serves thousands of retail partners in 50 countries, each with their own requirements for e-commerce.
 
 G H Meiser & Co - Accu-Gage
Like other smaller companies, this manufacturer of precision gauges found its customer increasingly interested in receiving documents via EDI —yet each customer had unique requirements.
 
 Infineon
One of the world ’s largest semiconductor manufacturers wanted to give their distributors the ability to provide end-customers with the latest inventory and shipping information.
 
 InFocus
InFocus communicates daily with hundreds of suppliers and customers around the world. This network includes contract manufacturers in low-cost markets; technology distributors such as Ingram Micro, TechData and CDW; as well as leading retailers such as Best Buy, Circuit City, Costco, Office Depot and Staples.
 
 OSRAM
Based in Munich, Germany, Osram GmbH employs more than 38,000 people throughout the world and is one of the top two lighting manufacturers. Osram selected GXS' technology some 15 years ago and has not looked back since. The longstanding partnership has meant continuity and peace of mind in the failsafe delivery and quality of services, something that Osram values highly.
 
 Rohm & Haas
By automating end-to-end supplier invoicing process, specialty materials manufacturer's facilities around the globe can transact more easily with thousands of suppliers.
 
 Thomson Consumer Electronics
The America ’s subsidiary of Thomson Multimedia is outsourcing its electronic data interchange (EDI) and an extranet site to GXS in an effort expected to save the electronics giant millions of dollars during the next four years.
 
Transportation

 FedEx
FedEx Corp, the premier global provider of transportation, e-commerce and supply chain management services, chose GXS to support more than 100 million electronic transactions and deliver nearly five million shipments every day.
 
 Royal Mail
Wholly owned by the UK Government, Royal Mail has annual sales in excess of 8 billion pounds and delivers some 82 million items to 27 million addresses each day. Integrated communications from GXS are key to its success.
 
 Schenker AG
Schenker AG is one of the world's leading providers of integrated logistics services. Schenker AG has worked with GXS for over a decade, continually developing and improving its service to customers and trading partners with GXS Trading Grid ® solutions, including GXS Trading Grid® Messaging Service and GXS B2B Gateway.
 
 TMF Operating
A provider of logistics management services and specialised transport and stock management services, TMF Operating had to develop faster and more efficient data transfer and synchronisation capabilities to simplify its system with trading partners, while meeting the constantly changing needs of its burgeoning customer base.
retail
 
Life Sciences

 Becton Dickinson
Becton, Dickinson and Company is a global medical technology company providing a wide range of medical supplies, devices and lab equipment to healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD turned to GXS for a solution to tightly integrate EDI with SAP and legacy applications.
retail
 
Public Sector & Utilities

 Cambodia - Ministry of Commerce
When this SE Asian nation started to experience problems with the textile quota levels negotiated with the US government, it turned to electronic communications from GXS to expedite trade.
 
 Bangladesh - Export Promotion
The government of this emerging south Asian nation needed to gain visibility and control over its exports of textiles into its largest market —the United States.
retail
 
Financial Services

 Royal Bank of Canada
The Automotive Finance Group at Royal Bank of Canada provides online access to automobile dealers, leasing and daily rental companies. A GXS solution helps RBC offer the manufacturer, the lender and the dealer real-time visibility into the status of the transaction.
retail
 
Small Business Customers

 Beef and Blooms
As supplier to one of the largest hardlines companies in the world, this Hawaiian nursery needed to implement a robust and affordable data synchronisation solution.
 
 Duradiamond
A specialty tools and equipment manufacturer responded to a customer's request for EDI-and found even more advantages in its own operations.
 
 Edgecraft
This private manufacturer of kitchen and commercial products easily serves thousands of retail partners in 50 countries, each with their own requirements for e-commerce.
 
 Gaffney of Tiptree
When leading retailers asked this family-owned manufacturer of party novelties to use EDI, they saw it as a way to streamline business operations as well.
 
 G.H. Meiser
Like other smaller companies, this manufacturer of precision gauges found its customer increasingly interested in receiving documents via EDI-yet each customer had unique requirements.
 
 Herman Kay
Located in New York, Herman Kay provides a wide selection of outerwear for women and men. By using Trading Grid Messaging Service and Global Product Catalogue, Herman Kay was able to lower transaction costs, speed communications and increase the number of trading partners with access to its style information.
 
 J.O. Sims
As a fresh produce importer, grower and food ingredient supplier, J.O. Sims serves major retailers, fresh produce markets and food manufacturers. The U.K. company needed a system that would automatically handle orders, but that would be easy to learn and use.
 
 Monarch Towel Company
Monarch Towel Company is a robe and towel distributor based in New Jersey that offers robes, towels and slippers that combine exacting manufacturing with high-quality materials designed primarily for hotel use. Using Trading Grid Messaging Service, Monarch Towel Company was able to go international by serving as a logistics warehouse for a Brazilian factory.
 
 Organic Farm Foods
With a policy of on-going investment in IT, and constant focus on ways to cut costs and improve efficiency across the supply chain, U.K. based Organic Farm Foods is a pioneer in technology initiatives within the fresh produce industry.
 
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